الشروط والأحكام

1. التعريفات

For the purposes of this Agreement, the following definitions shall apply:

• 1.1 "FireWATCH" or "the Platform": The cloud-based system for fire protection maintenance management.
• 1.2 "Company" or "Provider": The legal entity owning and operating FireWATCH.
• 1.3 "Customer": Any organization, company, or individual subscribing to or using the Platform.
• 1.4 "Users": Individuals authorized by the Customer to access and use the Platform.
• 1.5 "Subscription": The annual paid license granting access to the Platform.
• 1.6 "Data": Any content, documents, media, reports, checklists, or information uploaded or generated by the Customer or Users.
• 1.7 "Odoo Solutions": The integrated modules available in the Premium and Customize plans.
• 1.8 "SaaS": Software as a Service, cloud-based access without local installation.
• 1.9 "الاتفاقية": هذه الشروط والأحكام كاملةً.

2. الاشتراك Terms

• 2.1 FireWATCH operates under an annual subscription model, prepaid for 12 months.
• 2.2 تقدم المنصة أربع خطط اشتراك:
  • FireWATCH Light
  • FireWATCH Basic
  • FireWATCH بريميوم
  • FireWATCH Customize
• 2.3 The subscription grants the Customer a non-exclusive, non-transferable, revocable license to use the Platform.
• 2.4 Subscriptions renew automatically unless cancelled in writing at least 30 days prior to renewal.

3. شروط الدفع

• 3.1 Subscription fees are due annually and are non-refundable, except as specified.
• 3.2 Service activation occurs only after full payment is received.
• 3.3 Late payments may result in suspension of service.
• 3.4 Renewal invoices are issued 15–30 days prior to subscription expiration.
• 3.5 The Company may revise pricing upon renewal with prior notice.

4. فترة التجربة

• 4.1 FireWATCH may offer a free trial (7–14 days) at its discretion.
• 4.2 Trial features may be limited compared to paid plans.
• 4.3 Trial data may be deleted if the Customer does not subscribe.
• 4.4 Trial extensions require written approval from FireWATCH.

5. سياسة الاسترداد

• 5.1 رسوم الاشتراك السنوية غير قابلة للاسترداد.
• 5.2 يتم إصدار المبالغ المستردة فقط في الحالات التالية:
  • دفعة مكررة
  • Verified banking error
  • استرداد بأمر من المحكمة
• 5.3 Refund requests are processed within 14 business days.

6. سياسة الإلغاء

• 6.1 The Customer may cancel at any time; however, cancellation becomes effective at the end of the current subscription period.
• 6.2 لا يتم تقديم مبالغ مستردة عن الأشهر غير المستخدمة.
• 6.3 FireWATCH reserves the right to suspend or terminate the account for violations.

7. سياسة الاستخدام المقبول

يوافق العميل والمستخدمون على عدم:

• 7.1 استخدام المنصة في أي أنشطة غير قانونية.
• 7.2 Attempt to breach, hack, or bypass system security.
• 7.3 Upload malicious software, viruses, or harmful content.
• 7.4 Share login credentials with unauthorized persons.
• 7.5 تحميل المنصة بشكل زائد أو إساءة استخدام موارد النظام.
• 7.6 Copy, distribute, resell, or modify any Platform content.

قد توقف FireWATCH الخدمة فوراً في حال انتهاك سياسة الاستخدام المقبول.

8. ملكية البيانات

• 8.1 The Customer retains full ownership of all Data submitted to the Platform.
• 8.2 FireWATCH does not claim ownership of Customer Data.
• 8.3 Data will not be shared with third parties except:
  • مطلوب
  • طلب حكومي
  • بموافقة كتابية من العميل
• 8.4 The Customer may request data export during an active subscription (for Basic, Premium, and Customize plans).
• 8.5 Customer Data is retained for 60 days after subscription expiry, after which it may be permanently deleted.
• 8.6 The Customer is responsible for maintaining backup copies after exporting data.

10. Privacy Policy (GDPR-Aligned Principles)

تلتزم FireWATCH بالمبادئ التالية:

• 10.1 Lawfulness & Transparency: Data is collected and processed legally, fairly, and transparently.
• 10.2 Purpose Limitation: Data is used solely to provide FireWATCH services.
• 10.3 Data Minimization: Only necessary information is collected.
• 10.4 Accuracy: The Customer may request corrections to inaccurate data.
• 10.5 Storage Limitation: Data is retained only for the subscription duration plus 60 days.
• 10.6 Integrity & Confidentiality: FireWATCH applies:
  • التشفير
  • Secure hosting
  • التحكم في الوصول
  • روتينات النسخ الاحتياطي
• 10.7 Data Subject Rights: The العميل may request:
  • الوصول إلى البيانات
  • تصدير
  • الإجراء
  • Deletion (where legally possible)
• 10.8 Third-Party Processors: Any external providers (e.g., hosting, payment gateways) adhere to equivalent privacy obligations.

11. السرية

• 11.1 Both parties may exchange confidential information, including:
  • العمليات التشغيلية
  • البيانات الفنية
  • السجلات
  • بيانات اعتماد الوصول
  • Financial documents
• 11.2 يوافق كل طرف على:
  • الحفاظ على سرية جميع المعلومات السرية بشكل صارم
  • Use it solely for the purposes of this Agreement
  • عدم الإفصاح عنها لأطراف ثالثة بدون موافقة كتابية
• 11.3 Confidentiality obligations shall remain in force for five (5) years after termination.
• 11.4 يُسمح بالإفصاح فقط إذا كان مطلوباً بموجب:
  • القانون
  • السلطة الحكومية
  • أمر محكمة

12. توفر الخدمة (SLA)

• 12.1 FireWATCH targets 99.5% uptime, excluding scheduled maintenance.
• 12.2 Scheduled maintenance notices will be provided 24 hours in advance.
• 12.3 قد تحدث صيانة طارئة دون إشعار مسبق.

13. تكامل Odoo

• 13.1 Odoo Solutions are available only in the Premium and Customize plans.
• 13.2 Additional customization or development is billed separately.
• 13.3 FireWATCH is not responsible for issues arising from third-party Odoo modules.

15. حدود المسؤولية

• 15.1 لن تكون FireWATCH مسؤولة عن:
  • أضرار غير مباشرة أو تبعية
  • خسارة الأرباح
  • فقدان البيانات بسبب إهمال العميل
  • انقطاع الإنترنت أو البنية التحتية
• 15.2 Maximum liability is limited to the total annual subscription fee paid by the Customer.

16. التحكيم

• 16.1 If a dispute arises, the parties shall attempt to resolve it amicably within 15 days.
• 16.2 If unresolved, the matter shall be referred to arbitration under:
  • مركز التحكيم التجاري السعودي
  • الموقع: الرياض، المملكة العربية السعودية
  • اللغة
  • القرار: نهائي وملزم
• 16.3 Arbitration does not exempt the Customer from payment obligations or continued service usage during the dispute.

17. القانون المعمول به والاختصاص القضائي

تخضع هذه الاتفاقية لقوانين المملكة العربية السعودية.

Courts of Riyadh shall have jurisdiction over matters not requiring arbitration.

18. الاتفاق الكامل

These Terms & Conditions constitute the entire agreement between the parties and supersede all prior agreements, written or oral.